Welcome to AHRMM's health care supply chain Lexicon. This database contains terms used throughout the health care supply chain field. Simply click on the link to access the entire definition.

AHRMM thanks Kate Vitasek and Supply Chain Visions for their contribution of certain terms to the Lexicon. Terms supplied by Supply Chain Visions are used with permission. Supply Chain Vision’s Glossary of Supply Chain Management Terms appears on the Council of Supply Chain Management Professionals website. AHRMM also acknowledges Michael B. Neely with Perimeter Solutions Group for his role in developing health care-specific terms.

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  • H.E.A.T

    A form of Service Recovery Mode, the acronym stands for: Hear, which also means don't interrupt the patient as he or she explains what went wrong, Empathize with the patients' frustrations and say you understand their disappointment and concern, Apologize for any oversights or mishaps, and Take action, explaining to the patient and their family members exactly what your team intends to do to fix the problem and make sure it does not happen again.
  • HAI

    See: Hospital Acquired Infection
  • Handling Costs

    The cost involved in moving, transferring, preparing, and otherwise handling inventory.
  • Handling Costs

    The cost involved in moving, transferring, preparing, and otherwise handling inventory. Often times can be greater than the cost of the product itself.
  • Hard copy

    Computer output printed on paper.
  • Hard dollar savings

    Tangible and identifiable savings from action taken to reduce expenditures as opposed to that realized from not spending, often referred to as "real" savings. For Example, savings realized from a reduction in price or usage.
  • Harmonized Code

    An international classification system that assigns identification numbers to specific products. The coding system ensures that all parties in int'l trade use a consistent classification for the purposes of documentation, statistical control, and duty assessment.