This course provides an overview of strategic planning and leadership methods, including the 12 steps of strategic planning, key components in a department strategic plan, methods for customer service excellence, and government standards and regulations.This course is also available as part of the CMRP bundle.
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Increasingly, healthcare providers are being held accountable for improving quality and decreasing costs, prompted by changes in reimbursement by payors and accelerated by reforms enacted under the Patient Protection and Affordable Care Act (ACA). As a result, cost, quality, and outcomes increasingly are being incorporated into all facets of hospital and health system decisions.