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This AHRMM tool has two practical supply chain evaluation templates featured in the Customer Service in Health Care Supply Chain: Certificate Course, released in January 2019.About the Tool:The tool has two sample evaluation templates to gather information on the performance of the supply chain department in a hospital or health system. The first evaluation template, Supply Chain Service Survey, should be completed by departments working with the supply chain in a hospital or health system. 
As health care organizations evolve, their strategies to include population health, the total cost, episode and subsequently value of care provided will be determined by patient outcomes. And this means finding the right balance between Cost, Quality and Outcomes is no longer a nice-to-have sentiment; it will be critical to sustaining one's viability across clinical, financial and operational domains.
The Institute for Healthcare Improvement (IHI) Triple Aim is a framework developed to describe an approach to optimizing health system performance. The Triple Aim calls for: