Knowing When to Outsource - Making Purchased Services Work for You


Outsourcing of hospital functions is a common and growing practice in the U.S., and comprises on average 25% of total non-labor spend in hospitals. Many hospitals are finding that outsourcing of such functions is a double-edged sword. It allows the hospital to unload the hassles and burden of running certain departments, but also means the hospital gives up control of quality, service, and costs to a third party contractor.

Learning Objectives:

  • Discover how to measure the performance of suppliers providing purchased services and how to create sustainable results.
  • Determine how to make decisions about which services to keep in house and which to outsource in the post reform era of higher quality and cost savings.
  • Recall tips for supply chain leaders to monitor outsourcing contracts to ensure they are meeting agreed-on benchmarks.

Presenter: Annette Hastings, Director, Health Industries Advisory, PwC

Member Price: Free | Non-Member Price: $99
CPE Credit: 1