Service Contracts: Impacting the Total Cost of Ownership


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Properly constructed, equipment service contracts can improve patient safety, care quality, and staff satisfaction while lowering the total cost of ownership. Identifying appropriate types of contract coverage, implementing flexible coverage plans, analyzing total cost of ownership, and calculating the value of a relationship are all critically important skills.

How this session relates to the Cost, Quality, and Outcomes (CQO) Movement:


Learning Objectives:
  • Determine when an equipment service contract is appropriate.
  • Learn how to negotiate service contracts to improve coverage and lower costs.
  • Develop skills to calculate total cost of ownership for capital equipment.


Target Audience:



  • David Hargraves, Vice President, Clinical Supply Chain, UPMC
  • Joseph Haduch, MBS, MS, Director of Imaging Services, UPMC Biotronics/i>


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