Operational Efficiency Methodology: A Compounded Sustainable Approach
Andrew Serb, MBA, MHA
Northwestern Medicine
At Northwestern Medicine, several vendor service partnership optimization efforts have given rise to a new management methodology focused upon efficiency and customer/employee satisfaction within a fixed financial framework.
The application of this methodology has returned consistent results of increased business operations, expense reduction, and increased customer/employee satisfaction.
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This on-demand session was presented at the Spring Summit: Transformational Excellence.
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