Knowing When to Outsource: Making Purchased Services Work for You

Description:

Outsourcing of hospital functions is a common and growing practice in the U.S. and comprises on average 25% of total non-labor spend in hospitals. Many hospitals are finding that the outsourcing of some functions is a double-edged sword. It allows the hospital to unload the hassles and burden of running certain departments, but also means the hospital gives up control of quality, service, and costs to a third party contractor.

Learning Objectives:

• Discover how to measure the performance of suppliers providing purchased services and how to create sustainable results.
• Determine how to make decisions about which services to keep in house and which to outsource in the post-reform era of higher quality and cost savings.
• Recall tips for supply chain leaders to monitor outsourcing contracts to ensure they are meeting agreed-on benchmarks.

Presenter:

• Annette Hastings — Director of Health Industries Advisory, PwC